Service from the heart

Our Service Culture & Promise:

Accord Hotels and Resorts pledges to serve all our guests straight from the heart.


Service from heart is the promise our associates wake up each day to fulfil. We consistently train our team to create magical experiences for our guests – memories that sing and flow inside them long after they have checked out.


Our team knows very well that, “to make guests happy” is our raison d’etre. We are extremely proud of our Service culture that infuses energy and enthusiasm into our associates as we strive to exceed guest’s expectations.


At Accord Hotels and Resorts, everyone understands the popular adage – Nobody cares how much you know until they know how much you care.

If smiling & genuine Service from the heart is what you expect, Accord Hotels and Resorts is the right place for you!

Our Mascot:

JUJU, the pink elephant is our mascot. Pink elephant? Wow! We are sure that’s what you are thinking, right?


He’s catchy and you won’t miss him in a crowd. That’s how our associates indeed are! He is also the greatest source of inspiration for all our associates to Serve from the heart.


JUJU epitomises our Service Culture & lives inside each one of our associates. In fact every member of Accord family is a JUJU and vice versa. If you care to experience a service that is out of the ordinary, come by and stay or dine with us. Meet our pink elephants (our associates) and don’t hesitate to take a selfie with them.

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